Naga9 Privacy Policy — Your Data Is Completely Safe with Us

1 Introduction & Scope

Naga9 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that our users' privacy is a fundamental right. This Privacy Policy ("Policy") explains what personal information Naga9 collects, why it is collected, and how it is used and kept secure.

This policy applies to all users who access our services through the Naga9 website (naga9.click), mobile app, or any other channel. By using our platform, you are considered to have accepted the terms outlined in this Privacy Policy.

We follow Bangladesh's Digital Security Act and international best practices in data protection. Our goal is to be fully transparent about how your information is used and to give you maximum control over your data.

2 What types of information are collected

Naga9 collects two types of information from you — what you provide directly, and what is collected automatically while you use the platform. Full details are provided below.

We do not collect sensitive personal data such as religious identity, political opinions, or health information. Only the minimum information required to provide our services is requested.

3 How Your Information Is Used

Naga9 uses your information for specific, legitimate purposes. Below, we clearly outline exactly what your data is used for.

• Account creation and management: Your information is used for registration, login, and profile updates.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• KYC and age verification: To meet legal obligations and protect minors.
• Customer Support: To resolve your issues and respond to your inquiries.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: Usage analytics to enhance your experience.
• Responsible Gaming: To identify signs of gaming addiction and provide timely support.
• Legal Obligations: To comply with regulatory authority requirements.

4 Data Sharing Policy

Naga9 never sells your personal data. However, in limited circumstances, information may be shared with trusted third parties. These cases are clearly outlined below.

• Payment Providers: Only the information necessary to process transactions is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket.
• KYC Verification Services: With authorized verification agencies for identity confirmation.
• Legal Authorities: With government authorities when required by court order or legal obligation.
• Technology Partners: With cloud or cybersecurity service providers for platform operations, under strict confidentiality agreements.

5 Cookies & Tracking Technologies

Naga9's website and app use cookies and similar technologies to enhance your experience and ensure the platform functions correctly.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services. We do not use any third-party advertising cookies.

6 Data Security Measures

Naga9 applies a multi-layered security framework to protect your information, maintaining the highest standards on both the technical and administrative fronts.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & Intrusion Detection: To protect against cyber attacks.
• Regular Security Audits: By third-party experts.
• Staff Training: Regular data protection training and awareness for all staff.
• Data Backup: Regular backups on secure, encrypted servers.

7 Data Retention Period

Naga9 does not retain your data longer than necessary. Each category of information has a defined retention period.

• Account Information: For the duration of your active account and 5 years after closure (as required by law).
• Transaction Information: 7 years (as required by financial regulations).
• KYC Documents: 5 years or as directed by the regulator.
• Log Files: 90 days.
• Cookie Data: Based on cookie type (see above).
• Support Contact: 2 years after the issue is resolved.

Once the defined retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

8 Your Data Rights

As a Naga9 user, you have important rights over your own information. We respect these rights and are committed to helping you exercise them.

To exercise any of these rights, email us at: support@naga9.click — We will respond within 48 hours.

9 Protection of Minors

Naga9 is strictly for users aged 18 and above. We never knowingly collect information from minors or allow them to use the platform.

• Age is verified at the time of registration.
• KYC documents may be requested in cases where suspicious activity is identified.
• If an underage account is identified, it is immediately suspended and the associated data is deleted.
• Parents or guardians may contact us if they have any concerns.

10 Policy Changes & Updates

Naga9 may update this privacy policy as needed. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

• For significant changes, you will be notified via email or an in-platform notification.
• Minor updates will be reflected by changing the "Last Updated" date on the policy page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions are available upon request.

The current version of this policy is always naga9.click/privacy-policy Available on this page. Checking it regularly is in your best interest.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated data protection team is ready to assist you with any concerns.

We take every complaint seriously and aim to resolve it within the designated timeframe. Your privacy is our priority.