Naga9 Terms & Conditions — Know Your Rights and Responsibilities

1 Introduction & Applicability

Naga9 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. These Terms & Conditions ("Terms") form a legally binding agreement between you and Naga9 ("we", "us", "the Platform"). By accessing the platform through the Naga9 website (naga9.click), mobile app, or any other channel, you agree to be fully bound by these Terms.

These Terms are available in both English and Bangla. In the event of any dispute, the English version shall prevail. Naga9 reserves the right to update these Terms at any time, and continued use of the platform following any changes constitutes your acceptance of the revised Terms.

2 Eligibility & Age Requirements

To use the Naga9 platform, you must meet the eligibility requirements below. These conditions apply equally to all users without exception.

• You must be 18 years of age or older.
• You must not be a resident of any country or region where online gaming is strictly prohibited.
• You must have a valid legal identity and a bank or mobile banking account in your own name.
• You must register on your own behalf and not as a representative of any other person.
• If you are directly involved in any professional sport, you are not permitted to place bets on related events.

3 Account Registration & Management

Opening an account on Naga9 is completely free. However, providing accurate and truthful information at the time of registration is mandatory. Providing false or misleading information will result in immediate account closure and the balance may be forfeited.

• Each individual may register only one account. Multiple accounts are strictly prohibited.
• It is your responsibility to keep your account details (email, phone number, address) up to date at all times.
• You are responsible for keeping your login credentials (username and password) confidential. Naga9 will never ask for your password.
• Accounts may not be transferred or sold to another person.
• If you suspect unauthorized access to your account, contact support immediately.

4 Deposit & Payment Methods

Naga9 accepts deposits via Bangladesh's most popular mobile banking methods. Funds are typically credited instantly or within a few minutes.

• You must use a payment method registered in your own name only.
• Deposits from third-party accounts are not accepted and may be returned.
• Naga9 does not charge any deposit fees. However, your mobile banking provider's own charges may apply.
• We monitor all transactions to prevent money laundering.

5 Withdrawal Policy

Withdrawals at Naga9 are fast and straightforward. Transfers to Mobile Pay and Nagad typically arrive within 3 minutes. In some cases, additional verification may be required, which can extend the processing time.

• The minimum withdrawal amount is ৳500.
• Withdrawals must be made using the same payment method used for the deposit.
• KYC verification must be completed before your first withdrawal.
• The specified wagering requirements must be met before any bonus funds can be withdrawn.
• Withdrawals may be temporarily suspended if suspicious activity is detected.
• The daily withdrawal limit is up to ৳1,00,000. For higher amounts, please contact support.

6 Bonuses & Promotional Offers

Naga9 offers a range of bonuses and promotions, each with its own terms and conditions clearly stated at the time of the offer. General bonus policies are outlined below.

• The welcome bonus is available to new registered users one time only.
• To withdraw bonus funds, you will generally need to complete a wagering requirement of 10x to 30x the bonus amount.
• Any attempt to claim bonuses across multiple accounts will result in all accounts being suspended.
• Winnings derived from bonus funds are not treated as withdrawable cash until the wagering requirement has been fully met.
• Naga9 reserves the right to modify or withdraw any bonus offer at any time.
• Cashback offers apply to net losses only, not to bonus balance.

7 Betting Rules

Before placing any bets on Naga9, please make sure you understand the rules below. They apply to all bet types — whether it's Sports Betting, Live Casino, or slots.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is not recorded correctly due to a technical issue, that bet will be considered void.
• Live betting uses real-time odds. Odds may change due to network delays.
• If an event is cancelled or abandoned, the stake will be refunded.
• Naga9 reserves the right to void any bet placed at abnormal odds resulting from a system error.
• Maximum winnings are capped at ৳10,00,000 per bet. For special cases, please contact support.

8 Prohibited Activities

The following activities are strictly prohibited on the Naga9 platform. Violations may result in permanent account suspension and forfeiture of your balance.

• Creating multiple accounts for the same individual.
• Registering using a false identity or another person's information.
• Participating in match-fixing or any form of fraudulent activity.
• Using bots or automated software to place bets.
• Engaging in bonus arbitrage or abusing the bonus system.
• Attempting to hack or compromise the security of the platform.
• Money laundering or any transaction involving illegal funds.
• Threatening or harassing other users.

9 Security & Privacy

The security of your information and funds is our top priority. Naga9 uses industry-leading SSL encryption and firewall technology. Read our detailed Privacy Policy Read more.

• Your personal information will never be sold to third parties.
• Enabling two-factor authentication (2FA) is strongly recommended.
• If we detect a suspicious login or unusual activity on your account, we'll notify you by email or SMS.
• Your password should be at least 8 characters long and include numbers and special characters.

10 Responsible Gaming Policy

Naga9 firmly believes that gaming is a form of entertainment, not a source of income. We care about every user's mental wellbeing and financial safety. To learn more, visit our Responsible Gaming View page.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to stay in control.
• Self-Exclusion: You can temporarily close your account for a set period of time.
• Cooling-Off Period: Take a break of anywhere between 24 hours and 30 days.
• Reality Check: You will be reminded of your session duration and spending at regular intervals.
• If you're struggling with a gambling addiction, please reach out to our support team.

11 Account Closure & Suspension

Naga9 reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• Violating the Terms & Conditions.
• Providing false information during registration.
• If you are found to be involved in fraudulent or suspicious activity.
• Accounts inactive for an extended period (over 12 months) may be marked as dormant.
• To close your account yourself, please submit a request to our support team.

If an account is closed and a valid balance remains — and the closure was not due to a rule violation — the balance will be refunded. However, if the account was closed due to fraud or a breach of our terms, the balance may be forfeited.

12 Changes, Dispute Resolution & Contact

Naga9 may update these Terms & Conditions at any time. For significant changes, we will notify you by email or via an in-platform notification. Continuing to use the platform after any changes have been made will be considered your acceptance of the updated terms.

For any dispute or complaint, please contact our support team first. We aim to resolve all issues within 48 hours. If a resolution cannot be reached, the matter will be referred to a neutral third party for settlement.